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Refund Policy

Our exchange/return policy lasts for 5 days. This means you have up to 5 days from the day you receive your item to initiate an exchange or return. For exchange/return, please reach out to us at +91 8554297146 or via email at care@greennsureoil.com .

Exchanges and Returns

For your item to qualify for an exchange or return, it must be in the condition you received it: unused and within its original packaging. You must also provide the invoice when the item is picked up for the return. Items that have been opened or used will not be eligible for exchange or return.

Exchanges/Returns are only allowed in the following unlikely cases:

  • The product is damaged or if you received the wrong item.
  • The product is not sealed properly at the time of delivery
  • The product has expired by the time of delivery.
If your return request is accepted, we will arrange for the item to be collected from the original delivery address and inform you about the scheduled pick-up date.
If you’ve requested an exchange, the replacement product will be dispatched to you within 3-5 days, after the returned item’s successful pick-up.
For any issues related to delivery, please contact us within 48 hours of your order being marked as delivered.
Additionally, for any concerns regarding product quality, please call us at +91 8554297146 or send an email to care@greennsureoil.com.

Cancellation:

  • An order cancellation request will be accepted only if the product has not been shipped
  • If a cancellation request is accepted, you are entitled to get a refund of the entire amount.
  • GNS reserves the right to cancel or refuse to accept any order placed for various reasons, including but not limited to the non-availability of stock, pricing errors, informational errors or problems identified with the details provided by the customer.

Refunds:

Upon receiving and inspecting your returned item, we will send you a notification confirming its receipt. We will also let you know whether your refund has been approved. If the refund is authorized, it will be processed back to your original method of payment, typically within 5-7 days for the funds to appear in your account. For any queries, feel free to reach out to us at care@greennsureoil.com.